Experience
ABOUT US
Frequently asked
You can pay for our products on our website using the following payment methods: PayPal, Master Card, Visa, Maestro, Credit Card, American Express, Apple Pay, Google Pay, Instant Transfer, SEPA Direct Debit, Discover, EPS, Bancontact, iDEAL, and Shop Pay (Shopify).
It's free!
Delivery usually takes between 2 and 5 working days.
We ship to the following countries: We ship to all EU countries: Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, and Cyprus. Additionally, we offer shipping to Switzerland, which is not a member of the European Union. Please note that shipping to the listed countries is subject to the respective national laws and regulations.
Important information for shipping to other countries! International shipments may be subject to duties, taxes, and other fees not included in the total price!
If your country is not listed here, please feel free to send us a message, and we will see that you receive your package in your desired country.
You have the right to cancel this contract within fourteen days without giving any reason for every order. The cancellation period is fourteen days from the day on which you, or a third party named by you who is not the carrier, have taken possession of the last item. To exercise your right of cancellation, please send us an email in time. The return shipping is at your own expense. You can find the cancellation form in our terms and conditions under the section "Cancellation." If paying by credit card or in advance, please provide the last four digits of your credit card or IBAN. Print out the form and include it with your shipment.
As long as your package is not yet on its way to you, generally everything is possible. Simply send us an email at office@pinpods.com. If your order is already on its way to you, there's still the option to refuse the package upon arrival at your door. It will then be returned directly to us, and you will not incur any extra costs. However, if a neighbor accepts it or if the package is left at your desired location, unfortunately, our cancellation policy comes into effect.